Privacy Policy

Who we are

NC Digital is a web design and SEO agency based in Merthyr Tydfil, South Wales. Our website address is nc-digital.co.uk. You can contact us at info@nc-digital.co.uk.

What data we collect

When you fill in a contact form or request a free website plan, we collect your name, email address, phone number, and any information you choose to share about your business. This data is submitted via Web3Forms, a third-party form processing service, and sent directly to us by email. We use it solely to respond to your enquiry.

If you accept cookies, we also collect anonymised analytics data about how you use our website (pages visited, time on site, general behaviour). This data does not identify you personally.

How we use your data

Form data is used only to respond to your enquiry or deliver the service you have requested. We do not sell, share, or rent your personal data to third parties. Analytics data is used to improve our website and understand how visitors find and use it.

Cookies and third-party services

We use a cookie consent banner to give you control over non-essential cookies. If you click "Essential only", no tracking scripts are loaded. If you click "Accept all", the following third-party services are enabled:

• Google Tag Manager / Google Analytics — tracks anonymised visitor behaviour to help us understand traffic sources and popular pages. Data is processed by Google and subject to Google's privacy policy.
• Microsoft Clarity — session recording and heatmap tool that shows how visitors interact with our site. Data is processed by Microsoft and subject to their privacy policy.
• Tawk.to — live chat widget that allows you to contact us directly from the website. Data is processed by Tawk.to Inc. and subject to their privacy policy.

You can change your cookie preference at any time using the "Cookie Settings" link in the footer.

Legal basis for processing

We process contact form data on the basis of legitimate interest (responding to your enquiry). We process analytics data on the basis of your consent, given via our cookie banner.

Your rights

Under UK GDPR, you have the right to access, correct, or request deletion of any personal data we hold about you. You also have the right to withdraw consent for analytics cookies at any time using the "Cookie Settings" link in the footer. To exercise your rights, contact us at info@nc-digital.co.uk.

Contact

For any privacy-related questions, email info@nc-digital.co.uk.